Compliance Auditor

About the job:

Audit Customer Interactions:

- Review and evaluate customer emails, chats, and social media interactions and resolution provided.

- Ensure compliance with company policies, procedures, and quality standards.

- Analyze Data

- Identify trends, patterns, and areas for improvement in customer interactions.

- Provide detailed reports and feedback to management, L&D, and customer service teams.

- Provide Insights

- Recommend actionable improvements to enhance the customer experience.

- Collaborate with training and quality teams to develop and implement improvement initiatives.

- Quality Assurance

- Develop and update auditing criteria and checklists.

- Conduct regular audits to ensure consistency and quality in customer experience at store level and CX interactions.

- Compliance

- Ensure adherence to industry regulations and company policies.

- Keep updated with best practices and industry standards.

- Monitor retail operations continuously to ensure adherence to compliance standards.

- Follow-Up Audits

- Perform follow-up audits to ensure that corrective actions have been implemented effectively.

- Design Evaluation Programs

- Depending on your company's objectives, a quality management and development team may be responsible for picking the most effective performance metric for your business to analyze.

Technological Responsibilities:

- Identifying and implementing tools targeted towards improving internal processes within your business, quality of customer experience etc.