Complaint Resolution Leader - Telecom

Opening for complaint Resolution Leader

- Taking care of service request's execution team complaints related to Speed, Accessibility, Data Service and Configuration related complaints coming to Backend.

- Responsible for the entire Internet related issues and co-ordination with cross vertical functions & Network team.

- Ensuring that all the products related to DATA gets launched after successful UAT only (User Acceptance Test) as to avoid any probable complaints.

- Tracking the daily complaints and work around to reduce the same with necessary process and product corrections.

- Regular briefings to be sent to field team across Gujarat and Call center teams for inaccurate tagging's done.

- Processing Services Reconciliations as per Corporate Teams request.