Community Manager - Social Media - Online/eCommerce

Community Manager Responsibilities :

- Planning and implementing social media strategies to further our brand recognition

- Researching to keep up-to-date knowledge of the industry and competitors

- Monitoring our social media accounts and responding to questions and concerns

- Alerting our customer service team of any technical issues or concerns noted on social media

- Growing our social following through various strategies

- Built event success stories to convey the event's performance along with customer feedback to stakeholders

- Engaging in online conversations with prospective and existing clients about our topics in our industry, products, and brand.

- Planning and hosting t-chats and other online events on industry topics

- Providing insights to our marketing team about the industry, competitors, and relevant topics found online

- Planning and leading offline events

- Creating branded content to support marketing and customer service needs

- Representing our brand at events and trade shows when needed

- Reactively responding to queries, concerns and complaints on the community and other social media channels to drive user retention

Community Manager Core Skills :

- Corporate social media

- Event planning

- Discretion

- Online forums

- Professional writing

- Content creation

- Friendly personality

- Interpersonal communication skills

- Video creation

- Presentation skills

- Research