Community Manager - SaaS Product

Community Manager

Location: Bangalore

Experience: 3.0 - 5.0 Years

Must-Have:

Working in a Saas based product firm (Edtech preferred)

Experience as a community manager, planning and leading community engagement initiatives

Qualification:

- Stakeholder management skills

- Ability to work under pressure and tight deadlines

- Good proficiency with Microsoft Office Suite

- Excellent oral and written communication skills

Key Responsibilities

- Scout and identify the SMEs in the field of Artificial Intelligence, Machine Learning & Business Analytics from India.

- Lead end-to-end onboarding and training process

- Engage with prospects as ambassador and brief them on engagement opportunities

- Assess prospects on the ability to deliver an experience as per the quality standards

- Orient new mentors, prepare them and deliver ongoing feedback & training to ensure they continue to deliver an experience

- Create and maintain a healthy mentor pipeline to ensure all the delivery targets are met without compromising on the quality of learning experience for the customers

- Forge long term relationships with mentors & gurus to ensure they have a long term association

- Contribute towards transforming the mentor management function

- Collaborate with Operations, Technology, and SMEs on process planning, system design and solutions/initiatives to enable long-term success in mentor/guru management.