Community Business - Manager - Client Solutions

Client Solutions Manager

Job Description:

- Community Business, the leading organisation committed to promoting diversity, equity and inclusion (DE&I) in companies across Asia, is looking for a Client Solutions Manager. This is a full-time role, based in India and reporting to the Director of DE&I.

What You'll Do:

This role will include but not be limited to the following responsibilities:

Business Development:

- Conduct market research to identify customer needs & selling opportunities for CB services & products.

- Prospect, acquire, and develop leads through various sales channels, including cold calling, networking, and referrals. cooperating with all CB programme teams in the region and India.

- Identify strategic business initiatives such as partnerships, business expansions, and community engagements to enhance organisation's visibility in partnership with the Extended Leadership Team, and support teams in generating leads independently.

- Negotiate terms, pricing, and contracts with clients to secure profitable deals for CB.

- Stay current on industry trends, competitor activities & customer feedback to identify improvement opportunities

Client Solutions:

- Provide insights from clients and stakeholders to support internal teams in converting client requirements into proposals, deliverables, redesigns, revisions, and calibrations based on needs, feedback, and engagement.

- Build and maintain ongoing relationships with clients.

- Relationship Management

- Communicate proactively with programme teams and clients to identify cross-selling and up-selling opportunities across CB functions.

- Serve as the first point of contact for new business and client engagements.

- Ensure consistency among teams and make recommendations on the best practice around client relationship management approach.

- Represent the company at exhibitions and conferences.

- Network with companies to promote CBL's work.

Process Management:

- Design & manage the internal business model for BD engagement with cross-functional teams to align efforts and maximise sales opportunities.

- Coordinate with programme teams to ensure timely deal closure and client satisfaction.

- Collaborate with the Business Operations Manager to optimise CRM usage, ensuring leads are updated, feedback is collated, and client touchpoints are managed.

Fundraising and Government Liaison:

- Identify alternative funding opportunities and grant sources to secure additional resources.

- Collaborate with internal teams - Marcomm & Project Team, to prepare funding proposals/ representations.

Client Onboarding:

- Oversee the initial onboarding process (i.e. procurement system, etc.) for sizable clients with support from the Operations team.

Other Responsibilities:

- Deliver key Community Business Programmes and workshops as required.

- Provide updates on key consumer trends to the management team.

What You Bring:

Basic Requirements:

- Sales and/or business development experience to identify leads and opportunities, build and develop client relationships and close deals especially with corporate clients.

- Ability to work in a client-facing consultative capacity to be able to create proposals that suit clients' needs.

- Understanding of DE&I principles particularly within the Asian corporate context.

- Self-motivated & capable of performing under a dynamic and multicultural environment.

- Strong English communication skills - oral, written and presentation.

- Experience in facilitation and public speaking.

- Proficiency in various tools and platforms for effective online delivery (Zoom, Miro, etc.)

- Proficiency in Office 365/ Fluency in written and spoken English language.

Preferred Requirements:

- Relevant qualification, certification or courses in DE&I, HR or related fields.

- Having a strong network of contacts in both the corporate and community sector.

- Experience in DE&I or HR Consulting.

- Understanding non-profit sector and Diversity & Inclusion market.

- Experience in working for a sizable corporation/ organisation with stakeholders at all levels.