Communication Trainer - BPO

Our client is a leading BPO based at Cochin/Chennai/Mumbai

Overview :

- Responsible for the delivery and evaluation of soft & technical skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance standards.

- Responsible to utilize appropriate delivery techniques in a blended/scenario/transmission/self based learning environment.

- Provide Coaching & Feedback and supervision during OJT/Nesting/TQ/Evolution

- Responsible for self-skilling & certification during periods of un-activity (classroom)

- Develop non-classroom communication and training materials - for eg handouts etc

- Coordinate New Hire, Progression & Enhancement Training activity

- Assess participant and class performance in FT/CST & Nesting

- Participate in minor client interaction (include effective curriculum feedback and client visits)

Responsibilities :

- Facilitates/Delivers coaching and training programs in a blended/scenario/transmission/self based learning environment.

- Monitor & Evaluates trainee's performance by administering pre-designed/mandatory assessments & generating reports to support learner Supervises trainees from a behavior, attendance standpoint while in CST/Nesting/FT etc

- Conducts Daily/Weekly batch meetings with the T-Sup to discuss consultant progress and charts out & executes action plans as appropriate;

- Identifies needed revisions/additions to training curriculum/scenarios/materials in cooperation with T-Sup/ Instructional Designers/Client etc

Qualifications :

- Graduate

- Minimum 2 yrs experience in new hire delivery