Commonfloor - Key Account Management

Key Account Management

Commonfloor's uncommon story

Commonfloor has been the game changer in the Indian real-estate industry. Founded in 2007, it was the first organization to bring to India the concept of managing apartment communities online and creating an entire ecosystem thriving and growing organically on it.

In 2010 Commonfloor started the real-estate arm which soon grew into the 3rd largest real-estate portal in the nation. Needless to say funding followed and today Commonfloor is striving to become the leader in this space.

But all this came from a dedicated team behind the product which strived to make the best for their customer. In this convoluted world of real-estate our team has always put end customer at the heart of the product.

We are looking for teammates

We at Commonfloor are on a mission to change the way real-estate is done in our nation. And we are looking for people who can join us in our campaign, people who are passionate and dedicated in their work.

Job responsibilities:

To make customers love the product:

Customer loyalty is the key to our growth. We believe our customers will love our product if they can answer "yes" to the following questions:

- Value - Is our product delivering on its promise?

- Enjoyment - Is our product a delight to use?

- Support - If there's a problem, can users get help easily?

Customer Success Manager: Managing relationships with Real Estate Builders/Brokers at Commonfloor

Build & Lead customer success team:

- To be responsible for customer success.

- Help customers realize the value they subscribed for: guiding customers through training, monitoring for signs of unhappiness, and directing attention to those who need it.

- Responsible for renewals and expansion sales.

Create a customer health score:

- To help customers succeed, define, track, and monitor it on an ongoing basis.

- Make processes to track customer health in real time by analyzing their usage of your application.

- Work closely with product managers, operations managers to drive key product and process changes in existing customer service process.

Nurture paying customers:

- Lifecycle marketing based on the status of the relationship.

Learn from churn:

- Creating a churn database of cancelled customers: the reason they left, how long they were members, and any engagement patterns.

- Objectively capture the learning to improve the processes.

Qualification & Skills:

- MBA from top Tier College.

- Expert in MS Excel.

- Excellent communication skills.

- 1-3 years Client Servicing experience/Key account management

Share your profiles at sapna@commonfloor.com