Commercial Project Manager - Store

Commercial Project Manager

- Anticipates customer and store needs by constantly evaluating environment and customers for cues.

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

- Provides feedback to store manager on partner performance during shift.

- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

- Exhibits a willingness and desire to share coffee knowledge and stories with others

- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

- Achieving all the Financial KPIs in line with the Budget and Forecast such as Revenue, Profits, Cash and other financial aspects relating to the projects would be of utmost priority.

- Project review and timely reporting both to SI local management and global management would be a part of the role

- Establishing the commercial and legal contract conditions with both customers and consortium partners and sub-contractors

- Identification and financial evaluation of opportunities and risks, definition and implementation of appropriate measures for mitigating risks or exploring opportunities as well as establishment of reserves for remaining risks with the support of the PM

- Monitoring, controlling and updating of project costs, risks, billings, invoicing, accruals, provisions, hedging, bank guarantees, insurance, taxation and project report

- Proactively set up an efficient contract and claim management in the project

- You may also get opportunities for sales commercial activities during the pre-sales, bidding phase of some of the opportunities.

- Ensuring company policies are followed.

- Optimising profits by controlling costs.

- Hiring, training and developing new employees.

- Resolving customer issues to their overall satisfaction.

- Maintaining an overall management style that follows company best practices.

- Providing leadership and direction to all employees.

- Ensuring product quality and availability.

- Preparing and presenting employee reviews.

- Working closely with the store manager to lead staff.

- Overseeing retail inventory.

- Assisting customers whenever necessary.

- Organizing employee schedule.

- Ensuring that health, safety, and security rules are followed.

- Ensuring a consistent standard of customer service.

- Motivating employees and ensuring a focus on the mission.

- Maintaining merchandise and a visual plan.

- Optimum utilization of manpower & Team Development

- Customer Satisfaction/ Service, Avoid stock outs, loss of sale

- Loss Prevention, Customer Satisfaction & Service

- Asset Maintenance, customer convenience & service

- Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service

- Safety of staff, Customers and assets, avoid loss of sale