Commercial Processes Manager - Professional Services Firm

Position description:

Being a position that falls in the middle level of management, the role itself is an exciting mix of operational delivery and an opportunity to explore the leader in you. Apart from holding the team assigned the role gives an immense opportunity to learn the practical aspects of P2P and O2C process, people and client handling which is very important in building a successful career. This role also gives an exposure to work on various ERPs and demonstrate the ability to manage day to day challenges of operation.

Role specific skillsets:

Commercial Process / Secondary Sales Data Management:

- Required to be an expert of Commercial process & Secondary sales data management and should have exposure to all the sub processes (Dealer Management, Sales queries management, Retailing & Invoicing process, secondary sales Incentive calculation process, Chart-field Maintenance, Dealer Agreement Code creation, Expense claims etc.)

- Good understanding of the manufacturing/Pharma industry Sales operations and compliances.

- Strong analytical skills and should be comfortable working on excel.

- Experience of working on ERP such as SAP, Oracle etc.(preferred)

- Exposure to Lean, Six Sigma and other quality concepts. Practical experience of implementation of these concepts would be an added advantage

Strategy & Planning :

- Lead operational and strategic planning for the team assigned, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

- Ability to handle multi tasking roles.

- Benchmark, analyze, report on and make recommendations for the improvement and growth of the service delivery.

- Develop business case justifications and cost/benefit analyses for various tasks to be delivered.

Operational Management :

- Manage the deployment and monitoring of resources in performing the various tasks assigned.

- Work with stakeholders to define business and process requirements for new and better way of delivering activities.

- Direct involvement in identifying and developing tools for enhancing team performance.

- Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

- Approve and oversee projects and project portfolio

- Liaison with other operation teams for carrying out day to day to activities and ensuring that the operations run smoothly.

- Establish and maintain regular written and in-person communications with the organizations executives, department heads and other stake holders.

Educational qualifications preferred : Category: Bachelor's Degree, Master's Degree

Required work experience :

Industry: Outsourcing/ BPM/Manufacturing/ Pharma

Role: Manager

Required Skills:

To be tailor-fit for the above skillsets, you need to have,

- A dynamic personality and a passion to constantly improvise technology to suit the organizations needs

- Any graduate along with prior exposure of 9-10 years in managing Commercial and secondary sales data management processes

- A flair for leading a team and bringing about the best in people (minimum 2 years prior experience in managerial role)

- The drive to bring about change and a desire to constantly look for ways to use technology to derive efficiencies.

- An ability to understand the organizations goals and objectives and link them with the deliverables of the assigned function, in addition to overseeing delivery and operations

- Crossed the boundaries of operational delivery and stepped into the space of organizing, planning and development

Perks and Benefits - As per industry standards