Posted By
Posted in
Banking & Finance
Job Code
1337379
Job Location : Kalina Mumbai
Role : VP Collections (Someone who has done personal loans/digital lending collections)
Experience : 8-10 years
Budget : 20 to 25 LPA
1. Team Management:
- Recruit, train, and lead a team of collection agents.
- Set individual and team performance targets and KPIs.
- Provide coaching, guidance, and support to the collection agents.
- Liaise with Collection Agencies
2. Collections Strategy:
- Implement and execute collections strategies to maximize debt recovery and reduce delinquency.
- Develop and maintain efficient collections workflows and processes.
- Identify and escalate high-risk accounts for specialized attention.
3. Customer Engagement:
- Maintain professionalism and excellent communication skills when interacting with customers.
- Handle customer inquiries, disputes, and complaints in a professional and empathetic manner.
- Build and maintain positive customer relationships to encourage timely payments.
4. Reporting and Analysis:
- Prepare regular reports on collections performance, including aging analysis and recovery rates.
- Analyze data to identify trends and areas for improvement.
- Work with the Collections Head to develop and refine strategies based on data insights.
5. Compliance:
- Ensure that collections activities adhere to all relevant laws and regulations.
- Stay updated on changes in collection-related legislation and incorporate them into procedures.
6. Debt Recovery:
- Develop and implement strategies to recover delinquent debts.
- Work with collection agents to negotiate settlements, payment plans, and other debt resolution options.
- Engage with external collection agencies or legal resources when necessary.
7. Customer Care:
- Provide superior customer service and assist customers in resolving payment issues.
- Educate customers on payment options and policies, helping them understand their obligations.
8. Technology and Systems:
- Utilize collections software and tools to streamline processes and optimize efficiency.
- Ensure the accuracy and integrity of the collections database.
Qualifications:
- Bachelor's degree in finance, business, or a related field. A master's degree is a plus.
- Proven experience in collections management, with at least 5-6 years in a supervisory or managerial role.
- Thorough knowledge of collections regulations and best practices.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in collections software and Microsoft Office applications.
- Ability to analyze data and make data-driven decisions.
- Empathy and patience when dealing with customers.
- Candidates who have done collections for Digital and personal loans lending will be
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Posted By
Posted in
Banking & Finance
Job Code
1337379