Posted By
Posted in
Banking & Finance
Job Code
1173643
Experience: 3-5 Years in BPO (Collections Experience)
Academics: B.Com/M.Com/MBA/ICWA/CA/B.Sc
Candidate should have exposure to F&A Process (Preferably in Accounts Receivable)
Responsibilities:
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Skills:
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA) - Good to have
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Experience in preparing SOPs and exposure to tools such as Visio
- Ready to work in night shift
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Posted By
Posted in
Banking & Finance
Job Code
1173643