Cognizant - Service Delivery Manager - Process Excellence - F&A

Designation : Service Delivery Manager - Process Excellence - Black Belt Certified

Business Unit: Digital Operations

Location : Hyderabad & Chennai

Domain : F&A

Reports to : DGM/GM

Job Description :

- Extensive use and application of knowledge about Intelligent Process Automation (IPA) and its applicability in real world use cases

- Ensure process assessments leveraging knowledge about the different IPA solutions and its capabilities, knowledge about the different process scenarios and their corresponding automation solutions, Good and Bad scenarios for automation

- Work collaboratively with Business leads/managers, RPA, analytics and COE team to deliver transformation solutions.

- Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes

- Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams

- Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases

- Participate in exploring solutions for problems and process bottlenecks by using Six sigma, Lean and RCA

- Actively contributes to change implementation initiatives on the floor

- Reports issues related to problems/opportunities to transformation leaders

- Play pivotal role in executing transformation governance model to build the continuous improvement culture

- Should deliver client presentations, business development and RFP/ Presales support for continuous improvement and innovation.

Profile of Desired Candidate :

- Must have project managed 5 high impact Automation/Analytics end to end

- Must have RPA automation life cycle management experience

- Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Experience in F&A (AP, AR, R2R & O2C) is preferred.

- Experience in Process Mining (Celonis, Process Gold etc.) is preferred.

- Experience in AI / ML based deployments using Python /Work fusion is preferred.

- Must have 11 years of work experience with minimum 7 years of relevant experience

- Must have excellent analytical, presentation & communication skill

- Should be a self-starter

Experience : 11+ years

Certification : Black Belt Certification

Industry Type : BPO/Digital Operations

Education : UG - Any Graduate - Any Specialization

PG : Any Postgraduate