Cognizant - Service Delivery Manager - Process Excellence - Blackbelt

Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

Identifying key opportunity areas and drive improvement initiatives to attain process excellence

Create/Enhance organization DNA by facilitating Lean Six Sigma Green Belt and Yellow Belt Training for India location

Create Lean Six Sigma training decks and supporting documents and artifacts

Ensure SLA adherence for processes in scope

Lead intermediate projects, establishing links between process improvement initiatives and business strategies using Lean Six Sigma and Process Management skills.

Dedicatedly aligned as a bridge between Client & Operations, to understand the business CTQ & delight the Clients.

Responsible for process Base lining, measure the process capability & redesign the process by using six sigma tools & Lean methodologies for reducing the waste (Not value added) and to optimum utilization of the resources.

Implement DMAIC methodology in processes to find the route cause & rectify.

Should deliver client presentations, business development and presales support for continuous improvement and innovation.

Profile of Desired Candidate:

Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

Must have experience in either Insurance, Banking, Manufacturing, Hospitality, Healthcare domain & reputed KPO is preferred.

Must have 8 years of work experience with minimum 4 years of relevant experience

Must have excellent analytical, presentation & communication skill