Cognizant - Service Delivery Manager - Process Excellence - Black Belt

- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Lead through hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects

- Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes

- Act as a Change Agent and work closely with Operation, Transition, Training, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements

- Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas-working to apply their insights to challenge and modify current approaches/ways of doing things

- Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

Profile of Desired Candidate :

- Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Must have 6-10 years of relevant work experience

- Experience in BFS/Insurance/Healthcare/Life sciences/reputed KPO is preferred.

- Experience of working in a global and virtual team/consulting assignment would be a definite advantage

- Must have hands-on experience in project management tools

- Must have excellent analytical, presentation & communication skills

- Must have high energy levels and ability to influence stakeholders

- Should be a self starter