Cognizant - Service Delivery Manager - BPO Process Excellence

- Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc

- Excellent change management skills.

- Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.

- Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).

- Ability to handle change - Effectively manages ad hoc situations within required timeframes/queries and quality standards

- Strong project management skills and mentoring ability

- Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions

- Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome

- Updates and maintains own expertise, shares this with colleagues and provides guidance to the team

- Understanding of Insurance/BFS processes/experience with such businesses would be an added advantage

Qualifications : Graduation

Essential : Six Sigma/Lean certified Black Belt or equivalent level

Years of Experience : 6-8 Years with at least 2-3 years in a process improvement role

Nature of Experience : (Area/Function/Environment/Domain/Product)

- Must have experience in supporting Process Improvement in Insurance/BFS

- Onshore consulting experience would be an advantage.