Cognizant - General Manager - Operations - BPO Technology

General Manager Operations - BPO Technology

About Cognizant :

Cognizant is in the winner's circle of HFS Blueprint Report on Marketing Operations & Digital Customer Experience Management. We combine technological depth with a strong, industry-oriented approach to provide marketing services and have the most experience in running campaign execution activities on a large scale across multiple markets for global brands. Programmatic is one of the latest buzzwords to hit the ad tech landscape is generating a huge amount of excitement in the industry.We have some exciting opportunities in the Ad Operations space for Programmatic buying in the areas of Campaign Management, Ad Trafficking and Reporting.

- Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.

- Responsible for medium-term planning, objective setting and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.

- Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.

- Provides and implements business-focused solutions within time/cost constraints.

- Self-directed within broad goals and strategic direction in satisfying organization or client objectives.

- Accountable for developing and managing key internal/external client relationships

- Accountable for operational direction of complex or large function or project, or medium size unit within stable mature operation, or key element of volatile environment.

- Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.

- Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility

- Initiates and promotes continuous improvement programs across sphere of influence.

- Leads and manages a team of 300 + associates in technology vertical, digital advertising / marketing domain in their respective domestic market

- Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility.

- BA/BS degree in a technical or business related field or equivalent practical experience.

- 8-10 years of experience or more managing complex, multi-group, multi-disciplinary projects.

- Project management experience.

- Understanding and passion for online products/services like database creation, online presence etc.

- Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.

- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment