Cognizant - DGM - Process Training - Medical Scribe

Designation : DGM - Domain Training - Quality

Location : Hyderabad/Mumbai

Experience : 12-15 years of relevant experience in medical scribing, at least 3 years of experience directly training individuals & at least 7 years of experience transactional quality management & coaching.

Summary : The DGM Domain Training-Quality lead manages all domain and process training & quality needs of the account. Individuals in this role are also responsible for designing and executing Domain based learning, certifications, and career paths

Educational Qualification : MBBS, BAMS, BHMS, Nursing, Pharmacy graduate or any allied medical/paramedical or life sciences degree

Required Skills :

- 12-15 years of experience in the medical scribing or allied medical fields

- At least 3 years of experience directly training individuals.

- At least 7 years of experience transactional quality management & coaching.

- People management and/or project management experience is a must

- Demonstrated ability to work effectively in a challenging space within a multifaceted team where cross-pollination and interaction is key

- Good communication skills

- Open to work in night shifts (Eastern Time Zone)

- Willing to work from office

Preferred Skills :

- Experience or training in the medical specialty of Oncology, Orthopaedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine, Pain Medicine, Nephrology, or Urology, necessary for proper coaching.

- Experience with Electronic Health Record systems (Like EPIC/ CERNER)

- Experience with Electronic Health Record systems (Like EPIC/ CERNER)

Key Result Areas :

- Ensure consistency and hygiene of Training and documentation process

- Contribute to thought leadership in domain area

- Increase domain and process knowledge related initiatives on the floor to create an impact for the Client and the Business

- Drive organizational career architect frameworks, facilitate building of competency-based learnings and assessments internally or from external vendor expertise.

- Build internal or pursue external domain certifications for staff based on need

- Support solution building for new deals, RFPs, RFIs etc.

- Support training compliance and readiness for client audits and inspections.

- Work with Operations team to understand and build innovative platform based learning tools/solutions

- Lead client conversations on accuracy and SLA compliance, ensure effective coaching and feedback, audit sampling, and other TQ methodologies are adequately designed and implemented.

- Ensure compliance of all quality control documentation, document change activities and record retention requirements.

- Mentor the team in remediation of high impact errors, root cause analysis.

- Identify opportunities to rationalize QA effort, and automation of QA activities.

- Champion ongoing Process improvement and Organizational initiatives concerning training

- Plan and Manage timelines for assigned projects for self and team.

- Responsible for performance management of team through goal setting and periodic reviews

- Participate in self-improvement training workshops.

- Ensure teams compliance to organizational policies and procedures

- Manage employee retention

- Contribute to Recruitment activities

NOTE: Associates need to work from office and in the US shift.