COE Lead - Salesforce Solution Architect

COE Lead - Salesforce Solution Architect

Responsibilities:

This is a varied delivery leadership role, with the following responsibilities:

- Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,

- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,

- Review solutions and recommending improvements,

- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,

- Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,

- Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,

- Provide guidance on user story writing style,

- Ensure success and acceptance criteria are defined for each story,

- Describe and illustrate designs with appropriate justifications,

- Ensure documentation of the steps for testing,

- Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,

- Supervise the configuration, quality assurance, testing, and deployment of Salesforce,

- Collaborative project and workstream planning.

Required Qualifications and Background:

- At least 10 years' experience in a leading role in delivering Salesforce projects,

- Excellent communication skills, written, verbal, and interactive when online,

Knowledge, Skills, and Abilities:

Required:

- A pro-active personality, with a can-do attitude,

- Excellent relationship-building skills,

- Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,

- Available and responsive to question, clarifications and instructions

- Ability to tailor communication to multiple audiences at all levels

- A self-starter, experienced in leading projects or delivery work streams

- Outstanding written communication skills

- Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

- A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy

- Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals