About CMS:  CMS is India's largest Cash Management and Payment Solutions firm, and the world's fourth largest ATM Cash Management company. With a network spanning over 100,000 ATMs and retail outlets, CMS is uniquely positioned as the company that literally serves as the 'circulation system' of the country's economy. Clients include all the leading banks in the country, along with financial institutions and top retail chains.  In 2015 Baring Private Equity Asia, Asia's largest private equity fund bought a 100% stake in the company. CMS is headed by Rajiv Kaul, former country manager Microsoft India and known industry leader.   Read more: http://www.cms.com   A few fact points that make it an exciting time to be at CMS:   These are times when the relevance and importance of the work we do to the society and economy is being established within a context of intense conversation around financial inclusion and a post-demonetisation scrutiny of all things cash on the one hand, and payment digitisation on the other. Our business is all about reaching cash anywhere in the country at the lowest cost possible. It is the stated mission of the company to increase cash velocity in the economy and hence every new business that CMS has entered in the recent past: Managed Services, Complete Line Maintenance of ATMs, Retail Cash Vaults and Currency Chest Management for India's largest bank, to name a few, has been with a view to enable the same.   The company today employs more than 24000 associates, earning it the recognition of being one of the most productive employment generators among emerging large companies. This team ensures that we cover 95% of all districts in India, every single day.  Role:  The Head Operations will be responsible for supporting the President in managing all hands-on operational aspects of CMS's cash business and assists him in the aggressive and successful growth of the business. The job holder will be functioning as a member of the senior management team, responsible for managing & improving systems that provide effective internal management.   S/he will have direct responsibility for managing and providing strategic leadership and oversight to Operations & Customer Service and participates in the general management of the organization in close support of the President. The accountability of this position is to drive customer satisfaction while maintaining a reasonable cost structure. The incumbent will be responsible for ensuring compliance, assures protection for the assets of the business through internal control & internal auditing.  Responsibilities:  Develop & Executed Business Plans:   - Participates in developing and implementing a strategic plan that supports the CMS's business goals; translates the strategic plan to staff to ensure support; and modifies the plan in response to changing internal and external factors.  - Participates with President and other leadership team members in setting policies and determining strategies to meet or exceed revenue, profit, and cash flow commitments to the company.  - Analyzes current and future trends and needs and accurately assesses functional responsibilities competitive strengths and vulnerabilities.  - Identifies opportunities for new value creation.  Leadership:   - Builds and maintains a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs.  - Develops and implements a talent plan to ensure the right people are in the right place at the right time to meet the strategic needs of the organization.  - Manages employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly.  Products:   - Ensures effective Operational function.  - Ensures effective Customer Care function.  - Ensures continuous improvement of customer satisfaction through programs to reduce deviations, provide for on-time delivery, and meet customer quality and cost expectations.  Operational Systems:   - Establishes, coordinates and administers as an integral part of management, an adequate structure for the delivery of effective and efficient administrative operations (e.g. finance, HR, IT)  - Participates in formulating and administering policies and is the lead in their enforcement.  - Direct the functions of budgeting, accounting, reporting, financial counseling of leadership team to appraise operating results in terms of costs, budget, operating policies, trends and increased profit opportunities. Analyze revenue, profit and cash flow opportunities for the business and recommend actions.  Competencies:  - Must have strong business knowledge and experience with the ability to provide reports and analysis of financial position and forecasts, develop and implement strategic plans within context of the larger picture.  - Knowledge of principles and practices of modern management and administration; governmental policy, financial analysis; project management; and personnel management.  - Must be able to develop business processes and management of projects and drive improvements in the current systems and practices  - Skill in planning, organizing, directing and coordinating a wide variety of activities; developing implementing and communicating policies and procedures for a large organization; implementing fiscal management policies; analyzing data, making sound recommendations and adopting effective causes of action; working persuasively and tactfully with supervisors and line staff; supervision of specialized professional staff; communicating effectively both in oral and written form.

Mumbai

CMS Info Systems - Senior Director - Business Operations   

CMS Info Systems - Senior Director - Business Operations    ,Job Description for CMS Info Systems - Senior Director - Business Operations    in CMS in  Mumbai for (20-25) years of experience. Apply Now!

Job Description for CMS Info Systems - Senior Director - Business Operations    in CMS in  Mumbai for (20-25) years of experience. Apply Now!