- Overseeing multiple teams ensuring the deliverables are met with.
- Setting payment collection goals and targets.
- Ensuring the company policies on recovery are followed.
- Laisoning and coordinating with clients (banks / FI's) for reports and updates.
- Creating and implementing a strategy to achieve and improve the collection outstanding.
- Preparing daily, weekly, fortnightly and monthly collection reports.
- Regularly training, mentoring and motivating team members in the team.
- Strong experience with autodialer/collections call centre technology
- Experience managing third party Collections vendors
- Using data-driven decision making to manage teams to KPIs.
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