CLXNS - Floor Manager - Collections

- Overseeing multiple teams ensuring the deliverables are met with.

- Setting payment collection goals and targets.

- Ensuring the company policies on recovery are followed.

- Laisoning and coordinating with clients (banks / FI's) for reports and updates.

- Creating and implementing a strategy to achieve and improve the collection outstanding.

- Preparing daily, weekly, fortnightly and monthly collection reports.

- Regularly training, mentoring and motivating team members in the team.

- Strong experience with autodialer/collections call centre technology

- Experience managing third party Collections vendors

- Using data-driven decision making to manage teams to KPIs.