Cluster Operations Manager - Bank

Job Summary : Cluster Operations Manager- Mumbai

About Our Client :

- Our Client's business is primarily based on the joint liability group lending model for providing collateral free, small ticket-size loans to economically active poor women.

- Our Client also offers individual loans to Micro & Small Enterprises ("MSEs"). Our client has adopted an integrated approach to lending, which combines a high customer touch-point typical of microfinance, with the technology infrastructure and related back-end support functions similar to that of a retail bank.

Job Designation: Cluster Operations Manager- Mumbai

Number of Position(s ): 4

Locations : Thane, Kalyan, Navi Mumbai and Chandivali

Qualification : Graduate in Commerce/Business/Economics or related subjects with good analytical skills and experience in banking operations

Post-graduate qualification is preferred.

Experience : Minimum 2 to 4 years of experience in Banking

Job Responsibilities :

- Oversee branch operations and ensure regulatory and process compliance of the cluster

- Accountable for day to day operational and administrative activities in the branches which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping

- Monitor performance of branch operations

- Provide guidance and regular updates on operations related topics.

- Accountable for coordination of audits and closure of audit findings within timelines

PRIMARY RESPONSIBILITIES :

Business :

- Accountable for overall control of branch operations and administration

- Ensure adherence to operations budgets for the cluster

- Variances against budgets should be reported on a periodic basis to the Regional Manager - Branch Operations

- Ensure product awareness among operations team to enable them to handle a walk in customer

- Guide operations team to cross-sell companies products to walk-in customers

Customer :

- Ensure branch team treat customers in a courteous manner

- Ensure branch team assist/educate customers to use ATMs and other channels

- Ensure TAT adherence for all branches transactions, grievance redressal and customer queries

Internal Process :

- Accountable for back end operations of the cluster

- Adherence to TAT and SLAs for all operations activities

- Accountable for accurate cash management and tallying of accounts in the system with the help of tellers and assistant branch managers; ensure compliance of end of day branches reconciliation

- Oversee maintenance of overall branches ambience/infrastructure as per HO / RO guidelines

- Oversee branches administration activities including coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping

- Oversee ATM operations, cash loading into on-site ATMs and escalate to Regional ATM executives/Vendors for ATM downtime at respective cluster

- Ensure process level compliance through accurate document collection from customers and adherence to RBI regulations around KYC, AML, operational risk, customer service, etc. for branch operations

- Monitor 100% regulatory and process compliance reporting of branches in his/her cluster

- Review the ORM report from branches on branch level compliance

- Collate branch level risk and compliance reporting for cluster and report to Regional - ORM & Compliance manager as per timelines

- Process level Gaps/Issues/Audit findings - Accountable for the timely follow-up and closure of issues raised in Audit and design action plan for minimizing similar lapses

Learning & Performance :

- Train the branch operations team on new processes/systems for account opening, cash transactions etc., other operational procedures, cash management, guidelines related to systems and processes and create an environment of continuous learning and improvement

- Develop an action plan/ improvement program for identified low performance branches to ensure higher process compliance

- Schedule training programme for operations functions of low performance branches

- Ensure that the Branch Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operations

- Manage the team; including target setting and monitoring performance against the defined goals/ metrics and take corrective action wherever required

- Ensure adherence to training man-days/ mandatory training programs for self and reportees

Ensure, midyear -review and annual appraisal process is completed within timelines for self and reportees.

Skills/Expertise :

- Above 2 years of experience in banking;

- The desired candidate should have experience in customer centric banking operations and should be well versed in Finacle Core Banking System.

- The role will be responsible for managing branch operations of 4 to 5 branches, including coordination with both front end and back end operations teams and support functions for ensuring smooth service delivery to customers.

If interested kindly revert with following details at :

Experience :
Current CTC :
Notice Period :
Apply with your updated resume

Name: Kirthika
Phone: 00912225476846