Cluster Marketing Manager - F&B

Cluster Marketing Manager

- Serves as the discipline leader for marketing and partners closely with other topline disciplines (Sales and Revenue Management) to develop overarching cross-cutting strategies.

- Responsible for creating a comprehensive marketing strategy that aligns with the hotel(s) goals and positioning. Develops and oversees implementation of marketing strategies designed to drive topline revenue and achieve RevPar/share-of-wallet goals.

- Manages all internal and external communication and owns digital presence, including by not limited to property website, third party channels and social media while maintaining brand integrity.

- Identifies incremental marketing opportunities ranging from partnerships, third-party cites and CVBs. Expertly articulates campaign performance regularly to General Manager(s), Sales and Revenue Management leaders and Hotel Ownership. May oversee Marketing Coordinator for execution of identified tactics.

CORE WORK ACTIVITIES :

Marketing Strategy :

- Develops overarching marketing strategy from marketing plans to overall hotel marketing budgets for hotel(s) they support to align with business priorities, in consultation with General Manager(s).

- Actively participates in reoccurring Sales Strategy Meetings to articulate the most up to date marketing strategy and implementation details.

- Reconciles marketing plan monthly with accruals, forecast in conjunction with Director of Finance.

- Leads repositioning efforts in partnership with, GM and hotel executive team.

- Serves as brand guardian / liaison, verifying all marketing reflects brand voice.

- Leads and/or partners with Hotel Operations to conceptualize/execute property-level Programming and Activation, based on brand guidelines.

- Leads the strategic pull-through of continent and brand promotions and campaigns.

- Partners with Revenue Management to develop and execute promotional strategy efforts.

- Develops and manages property email marketing strategy, digital strategy across sites, paid media campaigns and performance to verify proper execution.

- Supports group lead generation efforts.

- Runs, reviews, analyzes, and clearly articulate to stakeholder's and owners the key marketing reports and adjusts strategy accordingly.

- Manages internal and external partners to verify deliverables are executed to support hotel strategy.

- Create social media campaigns for the hotel and cluster with a vision in mind for the year.

- Develops and oversees/executes annual digital marketing plan, and overarching partnership and marketing strategies to maximize hotel revenue production and identify digital marketing opportunities on third party and local partner sites.

- Manages the OTA Strategy in collaboration with Revenue Management through monthly market leader reviews, media investments and hotel positioning alignment.

- Monitors and provides recommendations for SEO and updates as needed in collaboration with Company's Digital Services or agency.

- Identifies digital marketing opportunities on third party and local partner sites.

Content Management :

- Sets overarching messaging strategy for hotel/group of hotels aligned with positioning.

- Manages webiste's content, OTA Content (via respective extranet sites) and Third-Party and Group Sites (via respective content management systems).

- Manages photography distribution including search photos, pre-arrival photos, and photo gallery management

- Creates landing pages and Discovery Pages to enhance content, as applicable.

- Manages guest communications (e.g. confirmation, pre-arrival, etc.).

- To collaborate with right brands, celebrities, and influencers to ensure a recall is created for the UPS of the hotel in various departments.

Outlet and Ancillary :

- Identifies outlet marketing opportunities on third party and local partner sites.

- Defines in-house F&B programming in partnership with F&B Director and manages execution.

- To connect with local partners to utilize various platforms - offline marketing to be seeker and implemented to increase visibility and leads for all sections of Hotel.

Social Media :

- Sets overarching social media strategy for hotel/group of hotels, outlining goals and target segments.

- Develops and implements social strategy.

- Manages paid social media budget and strategy.

- Assists in reviewing social media content calendars and collect local area and property events.

General :

- Leads, own and direct asset development including hotel collateral, photoshoots (sourcing, planning, on-site execution, post-editing, and distribution), etc.

- Effectively measures and clearly communicates success of campaigns and digital performance using relevant reports tools.

- Demonstrates the ability to create and maintain strong relationships and negotiation skills with key internal and external partners/stakeholders; (e.g. GMs, Sales and Revenue Leaders, media representatives).

- Manages development, design of hotel collateral as needed.

- Completes other reasonable duties as requested by leadership.