Posted By
Posted in
Sales & Marketing
Job Code
1306305
Cluster Manager Training Delivery
Job Description:
Position Cluster Manager - Training Delivery No. Of Position
Department Training Function Training
Reporting to Regional Head - Training Band 4a / 4b
KEY RESPONSIBILITIES:
- Manage end-to-end Implementation of "Specialist" trainers and "Expert-led" sessions for the region:
- Proactive planning of all such interventions
- Co-create training calendar in consultation with HO Team, timely publish calendar and track performance
- Support in program managing Expert-led sessions
- Ensuring that each program achieves the defined and agreed business objectives
- Responsible for the delivery of CSI sessions
- Work as a back-up to manage DODs for the Region
- Best Practices identification and sharing
- Identify implementable best practices
- Cross fertilization of Ideas from one office to other & other zones/ Regions
- Execute day-to-day Cluster/Office training activities in case of any vacancy in the region till the time it is filled
- Planning, scheduling, and executing all regular training programs for agents and employees for the office
- Monitor progress of agents on a continuous basis. Drive attendance and Performance
- TNI Identifications (Ongoing) - Assist HO team in training need identification of various constituents for Agent & ADM
- Responsible for Digital drive for the region. Work to increase digital adoption
MEASURE OF SUCCESS:
- Participant feedback
- Number of days of training
- Customer survey rating
- Pass percentage of agents
- Digital adoption / adoption of digital learning platform
- Activating agents month-on-month against the target
- Attendance of Agents and employees in training sessions
- Compliance on IRDA requirements
- Monthly Achievement against the target across multiple performance parameters for agents and AADM
- Reduction in training cost
- Awareness level of agents on competition
DESIRED QUALIFICATIONS AND EXPERIENCE:
a. Graduate/PG in any discipline
b. At least 2-3 years in sales and 3-4 years in conducting sales training, experience in life insurance is a plus
c. Co-ordination skills
d. Facilitation Skills
KNOWLEDGE / SKILLS / ABILITIES:
Competency Level:
- Result Orientation 5
- Working With & Through Others 4
- Innovation 5
- Customer Centricity 4
- Technical Expertise 4
- Business Acumen 4
- Impact & Influence 4
- Communication 4
- Role Modelling Core Values 4
- Strategic Planning & Execution 4
- Learning ability
- Logical thinking
- Must be able to motivate agents
- Should be self motivated, self starter
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Posted By
Posted in
Sales & Marketing
Job Code
1306305