Cluster Manager - Retail

We require a Cluster Manager for one of our leading retail sector based client. The Job Location is Lucknow and i have attached the JD for the respective position.

Role Name - Cluster Manager

Reporting Manager - Head Regional Operations

Role Purpose - Responsible of the top-line and bottom-line of the assigned cluster and ensure smooth execution and adherence to all SOPs

BSC perspectives:-

Finance

- Achieve top line and bottom line as per AOP for the Cluster

- Control shop expenses as per AOP

- Control shrinkage within specified norms

Customer

- Stores to look impressive

- Ensure availability of products and sizes

- Score “Green” in mystery shopping Audit

- Understand and Track competition

Internal Business Process

- Enroll customers into the “Reliance One” loyalty card program

- Elicit customer feedback/complains/suggestions and take action

- Ensure 100% knowledge and Adherence to SOP in all stores

- Ensure required reports are sent on time

- Adherence to tour plans

- Conduct and drive cluster Audit as per norms

- Liason with EPC and FM to help the store manager solve store related issues

People/ Learning & Growth

- Train in VM, SOPs, Customer Service and Product knowledge

Functional Competencies

- Ability to work under pressure

- Attention to Detail

- Number Proficiency

- Knowledge on Financial Planning and Analysis

Generic Competencies

- Customer Centricity

- Build High Performance Teams

- Cross Functional Working

Academics and Experience

Qualification - Graduate/Post-Graduate in Retail

Work Experience- 8+ years experience in Retail and managing multiple stores

Amal Antony,
Exsecraft,