Cluster Manager - Loan Against Property - BFS

Cluster Manager LAP

- Drive the organization's strategy for Loan against Property (LAP) product for the region.

- Defining regional strategy for LAP business and execution of the same - Planning & implementing competent regional sales plans for LAP to ensure regional level goals are over achieved.

- Identifying the channels for sourcing business leads and signing up with them

- Responsible for allocation of geography at team level - work closely with team members on geography mapping & review the progress at regular intervals.

- Relationship management with key stakeholders & DSA, connector partners & individuals

- Work jointly with team on sales pitches to agencies & customers

- Team management - train, lead, coach and motivate a team of sales managers

- Review team performance on regular basis and feedback to superiors

- Conflict management - mitigating issues and assessing the cost-benefit of cases

- Working with support functions for optimum TAT and service delivery

- Provide inputs to other parallel functions such as HR, Risk, and Operations & CC.

- Must have customer centricity and create a culture of customer satisfaction across all levels within the team.