Cluster Manager - Collection - Personal Loan - Bank

Cluster Collection Manager - Personal Loan - Bank

Responsibilities:

- Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets.

- Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly.

- Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff

- Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.

- Execution of legal remedies like sec.138, DRT & Civil Suits proceedings

- Visiting Branches, Customers & DCA's for to drive collections & ensure assigned targets are achieved.

- Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.