Cluster Manager - Bank

- Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your region/cluster.

- Coach and Mentor the Branch Managers.

- Understand your customer base and identify opportunities to build and grow profitable relationships.

- Deliver against business and sales performance.

- Acquire new customers and retain and grow your relationships with existing customers.

- Responsible for the operational efficiency of the region/cluster and productivity of its staff.

- Prepare periodic and statutory reports for management , and if need be, also for the board of directors.

- Have a good understanding of branch control procedures with specific focus on financial security.

- Take ownership for resolving complex problems, working with colleagues in other offices /.

- Branches to provide a seamless experience for your customers.

- Develop new deposit and loan businesses.

- Provide a superior level of customer relations and promote the service culture through coaching, guidance and staff motivation.

- Participate in community affairs to increase the bank's visibility and enhance new and existing business opportunities.

- Perform other duties in the absence of the BM as directed by the Retail Bank Head.

- Set challenging performance and business objectives.

Experience is 3-5 years.