Cluster Head - Store Operations

Role Overview :

We are seeking a dynamic and experienced Cluster Head for Store Operations to manage and oversee the performance of multiple stores within a designated cluster covering one or multiple cities, based on business volume. The ideal candidate will be responsible for ensuring operational excellence, driving high performance of the team with an objective of unparalleled experience to customers.

Roles & Responsibilities :

- Lead and manage a team of Cluster Operations Managers to achieve operational KPIs.

- Establish an operating rhythm of the business to ensure the stores are running effectively and efficiently

- Find and pursue cost reduction opportunities for maintaining strong P&L

- Partner with the growth team and implement strategies to drive growth and increase in market share within the cluster. Expansion into multiple zones for higher customer zone coverage

- Drive operational efficiencies and cost optimization initiatives across the cluster

- Oversee inventory management, including the stock replenishment and minimizing stock losses

- Stock management, stock movement across multiple phases and audits

- Collaborate with cross functional teams to implement new initiatives, promotions and strategies

- Build productive and positive relationships across the organization at all levels to drive influence

- Author, manage, and deliver executive level reporting, including daily, weekly, monthly, quarterly status reports to manage risks and issues and improve team communication and collaboration

- Maintain harmony and ensure shared responsibility of business objectives with focus on team development and employee career growth

- Help with recruiting operations and oversee new employee onboarding and training programs

Desired Skills :

- Relevant experience in ecommerce/quick commerce and logistic industry with minimum 10 Years experience

- Education qualification - Masters from Tier-1 Institute (Preferable)

- A competent result oriented decision-maker with strong stakeholder management and execution skills

- High ownership, accountability and bias for action a must

- Should be comfortable with data analysis, Excel and be able to drive data driven decision making

- Ability to work as a team player in a target driven work environment

- Should have experience towards managing a large team of online and offline members

- Drive process improvements and the ability to keep pace with our explosive growth while motivating others