Cluster Head - Sales & Service - eCommerce/Media/Telecom/BPO

Cluster Head Sales & Service E-Commerce/Media/Telecom/BPO

Key Responsibilities :

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells.

- Team - Build and drive highly motivated teams.

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders.

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions.

- Managing and developing 50-60 direct and indirect team members

- Direct Revenue ownership for 8k+ customers

- Building and driving best-in-class servicing practices

Critical Skills of a Suitable Candidates :

- Excellent Team-handling skills

- Quick and Impactful decision-making abilities

- Effective communication and motivation skills

- Able to multi-task well

- MBA or any equivalent degree from Top tier colleges

- Minimum 4-5 years of work experience in team handling roles, preferably in client servicing and product selling.