Cluster Head - P&L - BFSI

Key Responsibilities :

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher up sells Team - Build and drive highly motivated teams

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions, Critical Skills of a Suitable Candidates:

- Excellent Team-handling skills

- Quick and Impactful decision-making abilities

- Effective communication and motivation skills.