Cluster Head - eCommerce - IIM/ISB/MDI/FMS

Cluster Head

Key Responsibilities :

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience.

- Revenue - Owning the P&L for the entire cluster and looking for newer opportunities to drive revenue maximization and higher up sells.

- Team - Build and drive highly motivated teams.

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders.

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions.

Critical Skills of a Suitable Candidates :

- Excellent Team-handling skills.

- Quick and Impactful decision-making abilities.

- Effective communication and motivation skills.

- Able to multi-task well.

You Can Apply if you possess :

- MBA or any equivalent degree from Top tier colleges.

- Minimum 4-5 years of work experience in team handling roles, preferably in client servicing and product selling.