Cluster Head - Branch Banking

Cluster Head- Branch Banking

Job Profile :

- Responsible for complete Business and Compliance of Cluster.

- Handling a strong team of ASM channels with BSPs, RMs , BMs & BSLs.

- Responsible for ensuring new acquisition on Retail Branch Banking through CASA & FD.

- Responsible for CASA FD book growth to generate NII.

- Accountable for customer service and Audit Compliance across all branches in Cluster .

- Ensuring cross sell to NTB as well as existing portfolio customers via a team of Lobby BSPs , RMs , CRPs & BRPs.

- Enhancing PPI per customer via cross sell of TFX, securities, Retail Assets, Business -Banking & Third Party products like LI, GI & Mutual Funds.

- Carrying out various activities & initiatives so as to generate new prospects.

- Time to time training of team members across all channels to equip them with all the knowledge & confidence to sell various products as per customer need available with YBL

- Apart from serving customer requirements across LI & GI typically around Term Plan, Health Plan my team also properly prepare customer portfolios and as per appetite suggest products like PMS, AIFs, Bonds etc.

- As a CBL do regularly ensure to guide the team around HO's requirements and prospective .

- Moreover, keep the team motivated by running various local contests & initiatives so that boredom or monotonous work doesn't pile on them.

- Also driving the team to qualify various contests which are not only a sense of achievement but a matter of pride as well.

- Have been handling entire channels on service compliance, relationship management & new acquisition before restructuring of BRB.