Club Factory - Process Trainer

About the company:

ClubFactory is an E-commerce platform present across multiple geographies, high-growth, VC backed rapidly growing across Home, Lifestyle & Fashion categories. Launched in the year 2016, it is the largest cross border commerce firm in India.

The Company is a leading e-commerce platform for the curation of highly desirable goods for purchase (B2C) combined with an enabling platform (B2B) for merchants to sell their products. The company has been able to crack the product market fit for both B2B and B2C business models to ensure sustained long-term profitable growth.

We aspire to be a billion dollar company by 2019, with hundred & thousands of retailers and over 20 million customers.

Position Responsibilities\Requirements:

1 Conduct new hire training and the on the job training

2 Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring.

3 Liaison with the Quality and Operations to identify, screen and execute process improvement plans.

4 Plan and improve training workshops and projects to monitor and groom poor performers.

5 Ability to execute training tasks/ assignment on short notice.

6 Interested to deliver and contribute towards process improvement

7 Excellent communication and leadership skills

8 Impeccable facilitation and knowledge transfer skills

9 Ability to plan, multi task and manage time effectively

10 Strong writing and record keeping ability for reports and training manuals

11 Analysis of training and knowledge transition data

12 Familiar with different type of training methods

13 High resilience, ability to work under pressure

Skill Requirements :

- Must Have Proficient in MS Excel, Word and Power Point

- Must Have At least 2 years of experience in training as a Process Trainer