CLOUDSUFI - Delivery Lead/Technical Program Manager

About Us:

CLOUDSUFI, a Google Cloud Premier Partner, is a global leading provider of data-driven digital transformation across cloud-based enterprises. With a global presence and focus on Software & Platforms, Life sciences and Healthcare, Retail, CPG, financial services, and supply chain, CLOUDSUFI is positioned to meet customers where they are in their data monetization journey.

Our Values:

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement:

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation and national origin status. We are dedicated to providing equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/

Objective:

CLOUDSUFI is seeking for a hands-on Delivery Lead of Client Services, who will be responsible for all client interfaces within the assigned scope. He/she will work together with technical leads/architects to create an execution plan in consultation with the customer stakeholders and drive the execution with team wrt. People, Process and Structure.

Key KPIs for this role are - Gross Margin, Customer Advocacy (NPS), ESAT (Employee Satisfaction), Penetration (Net New) and Target Revenue realization.

Location: The job location for this role will be Noida, India.

Key Responsibilities:

- Develop and own vision, strategy and roadmap for the account

- Participate in business reviews with executive leadership. Own weekly and monthly dashboards and reporting packages to business and leadership

- Actively mine new opportunities within account by cross/up selling

- Customer centric approach which includes understanding of expectations/prioritizations of customer needs

- Review the capacity and timeline of the deliverables on an ongoing basis

- Identify and address technical and operational challenges or risks during project execution and develop action plans for mitigation and aversion of identified risks

- Assess the team hurdles in their development cycles and provide critical thinking

- Assign tasks, track deliverables, and remove impediments to team members

- Create and maintain delivery best practices and audit the implementation of processes and best practices in the organization

- Contribute towards the creation of a knowledge repository, reusable templates, reports/dashboards

- Supports development of others and self with effective feedback, recognition and coaching

- Solid track record of successfully leading sizable teams, with a preference for experience in offshore delivery setups

- Established success in achieving business goals using analytics-driven solutions

- Past experience in collaborating with international stakeholders and directing diverse teams

Key Qualifications - Education Background: BTech/ BE / BS / MS / MBA

Professional Experience: 12+ yrs

- A minimum of 10 years of professional experience in the software/product development domain

- 3+ years' of experience as Technical Product/Program Manager, with a track record of leading sizable teams - 30+ team members

- Product Mindset to provide improvement points to enhance features and customer experience

- Should have thorough understanding of DevOps philosophy and driven the same in past projects.

- Must have performed product/program delivery for a leading cloud partner of size more than USD 5M annually and grown the account through delivery excellence

- Hands-on experience of agile project management. Must be conversant in performing agile ceremonies i.e. Daily Scrum calls, Retro and Customer Demos and Velocity calculation

- Technical Proficiency:

- Expertise in managing software development projects around java, open-source technologies and data integration products

- Experience on GCP is mandatory

- Experience on Java , Scala, Maven, Test Coverage, Code Review, Quality Deliverables with Automation

- Product development experience on HDFS, with programming experience on spark.

- Should be well verse with current technology trends in IT Solutions e.g. Cloud Platform development, DevOps, Low Code solutions, Intelligent Automation

- Good to Have: Git, Bitbucket, Microservices

- Desired Certifications (Mandatory): Certified GCP Solution Architect and/or TOGAF Enterprise Architect

Leadership & Management:

- Must have experience working with customers across North America and Europe.

- Written communication, technical articulation, listening and presentation skills (8/10 minimum)

- Should have good conflict management and superior persuasive and negotiation skills.

- Should have demonstrated effective task prioritization, time management and internal/external stakeholder management skills

- Should be a quick learner, self-starter, go-getter and team player

- Comfortable and flexible to operate in a matrix structure

- Should have demonstrated appreciable Organizational Citizenship Behaviour (OCB) in past organizations

- Proven experience in refining processes to enhance operational efficiency.

- Robust project management skills with an emphasis on punctual delivery and quality assurance.