CloudAngles - Transition Manager

Job Title: Transition Manager

Location: Hyderabad

Job Type: Full-time

Experience Level: 4+ Yrs

Job Summary:

We are seeking a Transition Manager to lead and oversee the smooth transition of IT services, business processes, or projects from implementation to steady-state operations. The ideal candidate will have a proven track record in transition management, stakeholder coordination, risk mitigation, and service stabilization while ensuring minimal disruption to business operations.

To Work on global transformation projects in a dynamic and fast-paced environment and be part of a diverse team driving operational excellence. It gives an opportunity to grow, innovate, and make a real impact.

Key Responsibilities:

- Plan, execute, and manage the end-to-end transition of services or projects into production environments

- Develop and maintain transition plans, risk assessments, and governance frameworks for seamless delivery

- Collaborate with stakeholders, vendors, and cross-functional teams to ensure alignment and successful execution

- Monitor key SLAs, KPIs, and performance metrics to ensure service stability post-transition

- Identify and mitigate potential risks, ensuring proactive issue resolution

- Ensure knowledge transfer and training sessions are effectively conducted for ongoing operations teams

- Lead post-implementation reviews, document lessons learned, and implement process improvements

- Ensure compliance with ITIL best practices, change management, and service delivery standards.

Key Skills & Qualifications:

- Experience: 4+ years in Transition Management, Service Delivery, or Program/Project Management

- Strong expertise in ITIL frameworks, process optimization, and change management

- Proven ability to manage complex transitions in IT services, infrastructure, cloud, or business processes

- Excellent communication, stakeholder engagement, and leadership skills

- Ability to analyze risks, manage escalations, and drive resolutions effectively

- Hands-on experience with ServiceNow, ITSM tools, project management methodologies (Agile/Waterfall) and reporting tools like Power BI etc

- Certifications: ITIL, PMP, PRINCE2 (good to have)