Client Servicing Role - BPO/KPO

Professionals for Client Servicing for one of our client.

Location : Pune

Experience : 6-12 years

Following is the Job Synopsis :

- Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem-solving skills, judgment, and experience to analyze information. Uses developed communication skills to deliver high-quality service to a specialized client base.

- Provides key individuals at assigned clients information related to Insight products and services representing a broad array of lines of business and geographies; leverages an in-depth understanding of broader services and offerings.

- Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses a broad understanding of the company's products and services to best propose expanded offerings to clients for front office consideration.

- Leads and participates in internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and Insight client needs to help develop process improvements.

Knowledge, Skills, and Abilities :

- Strong analytical skills, logical thinker with strong attention to detail.

- Knowledge of institutional markets, including defined benefit pension schemes, insurance companies, corporates and third-party distributors preferable.

- Ability to organize, prioritize and multi-task effectively in a busy and dynamic environment.