Client Servicing Manager - EdTech

- Design and implement business plans and strategies

- Plan, organized and onboard new client orders

- Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele

- Coordinate with the client and assist the Dir in the client meetings

- Assist in resolving clients' issues/problems and proffering solutions effective for a satisfactory resolution

- Proffer recommendations to clients and aid them in selecting our products/services

- Contact clients to ensure they are satisfied with received products and services

- Collaborate with the internal teams to ensure their work operations align with the objectives of the client services unit

- Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations

- Carry out surveys and research to evaluate customer satisfaction levels and discover better techniques for ensuring a satisfied customer base