Client Servicing Manager - Digital Marketing Agency

Job role for Client Servicing Manager role in a leading Digital Marketing Agency for Mumbai location.

Job Role: Client Servicing Manager

Job Location: Mumbai

Working Days: 5 Days

Job Roles & Responsibilities:

1. Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.

2. Strategic Planning: Understand client business goals and objectives to develop digital strategies in collaboration with the agency's creative and technical teams. This includes creating client decks to present strategies and plans effectively.

3. Project Management: Coordinate internal resources and third parties/vendors for the flawless execution of projects, ensuring that all client projects are delivered on-time, within scope, and budget.

4. Communication: Serve as the lead point of contact for all client account management matters, ensuring timely and successful delivery of solutions according to client needs and objectives.

5. Internal Liaising: Working with the heads of internal department, to manage teams in delivering on time results/output in order to retain and grow all customer accounts, taking responsibility for the quality of work carried out by all team members.

6. Feedback and Reporting: Collect client feedback, monitor campaign performance, and generate performance reports to share with clients and internal stakeholders.

7. Problem Solving: Identify client issues and concerns, proactively address them, and work collaboratively with the agency team to find effective solutions.

8. Business Development: Assist in identifying growth opportunities with existing clients and potentially participate in new business pitches.

9. Billings: To manage account billings, spends tracking and collections

Required Skills & Qualifications:

- Bachelor's degree in Business, Marketing, Communications, or related field.

- A minimum of 7 years of experience, with at least 3 years in a digital marketing agency.

- Proven experience as a Client Servicing Manager or a similar role in a digital agency setting.

- Strong understanding of digital marketing strategies and digital production processes is mandatory.

- Excellent verbal and written communication skills.

- Excellent presentation, communication and negotiation skills, with experience liaising with clients at senior level.

- Ability to manage multiple projects simultaneously while maintaining strict attention to detail.