Client Services Manager - Event Industry

Responsibilities:

Client Relationship Management:

- Develop and maintain strong, long-lasting relationships with assigned clients, understanding their unique needs and business objectives.

- Serve as a trusted advisor, proactively identifying client challenges and opportunities to leverage our services.

- Manage client expectations and ensure timely and efficient resolution of any issues or concerns.

Client Success & Growth:

- Develop and implement customized solutions that deliver significant value and contribute to client success.

- Monitor client satisfaction metrics and identify areas for improvement in the client experience.

- Identify and pursue upselling and cross-selling opportunities to maximize client lifetime value.

Account Management & Communication:

- Proactively communicate with clients regarding project updates, product developments, and relevant industry trends.

- Manage client contracts and ensure adherence to agreed-upon service level agreements (SLAs).

- Effectively manage internal stakeholders to ensure seamless delivery of services to clients.

Teamwork & Collaboration:

- Foster a collaborative environment within the client services team, promoting knowledge sharing and best practices.

- Work closely with internal teams (e. , Sales, Marketing, Support) to deliver a cohesive and successful client experience.

Qualifications:

Must Haves:

- Bachelor/masters degree in Business Administration, Communications, or a related field.

- Minimum 4-5 years of experience in a client-facing role within the industry.

- Proven track record of building strong relationships and exceeding client expectations.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong organizational and time management skills with the ability to prioritize multiple tasks