Client Relationship Lead - Business Development - Digital Payments/Banking/Insurance/eCommerce

Job Profile As a business development and client relationship Lead you will manage large clients within the Specific domain and Lead the Business Team.

Your role encompasses the following:

- Guiding the team in identifying opportunities in the Sector for Digital Payments and converting them.

- Achieving client relationship targets and KPI's as set by the business vertical head

- Identifying upsell/cross sell to achieve the assigned targets

- Building and maintaining relationships with clients and key personnel within the sector.

- Responsible for continuous development of the product offering toexisting clients.

- Commercial Negotiations and Agreement.

- Conducting internal reviews of team performances

- Monitoring company performance against service level agreements and flagging potential issues.

- Liaising with internal departments to ensure client needs are fulfilled effectively

- Escalating and resolving areas of concern as raised by clients.

- Team Lead role reporting into the vertical head.

Relevant Industry: Digital Payments/ Banking / Insurance / eCommerce.

Profile/Skills desired:

- Demonstrated competence with client management; having managed large accounts

- Proven ability to build relationships with key external and internal stakeholders and business leaders

- Strong interpersonal skills and an ability to build rapport with partners

- Strong communication skills and technical aptitude

- Strong Educational Background; should possess an MBA (or equivalent post graduate certification) from a reputed university or similar professional qualifications