Client Partner Role - IT Consulting

Position Summary:

Client Partner will be responsible for managing & growing multiple customer accounts, while cultivating positive customer experience & long-term relationships. Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with customers.

Role & Responsibilities:

1.Be the Voice of the customer

2. Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term

3. Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.

4. Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations

5. Handle any customer escalations from initiation through resolution

6. Implementing best practices for customer account growth, positive customer engagement & long-term relationships

7. Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan.

Who Should Apply?

1.You are currently managing multiple Customer Engagements of 40-60 people teams, $2m- $5m accounts and have been accountable for end-to-end Customer Success.

2. You are currently serving as Single Point of Contact for client relationships (expectations, communications, negotiations, escalation, feedback, etc.) in your role.

Job Requirements/Qualifications:

- MBA from a reputed institute - BE, BTech from a reputed institute

1. 10 to 12 years of experience, including 3+ years of experience in managing multiple customer engagements

2. Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships

3. Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements

4. Good knowledge of Technology (preferably Cloud, Enterprise Mobility)

5. Strong logical, analytical and problem-solving skills