Client Manager - IT

Urgent Hiring for a Client manager with a Leading MNC

Responsibilities :

Client ownership and relationship builder :

- Take primary responsibility for the client and act as internal client owner within assigned accounts

- Manage and grow relationships to drive expansion and renewals across all solutions and services

- Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership

- Lead the business conversations at C-level

- Become the reliable point of contact to further strengthen relationships

Client and industry expert :

- Gain insights into client's most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value

- Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends

- Collect and analyze data to learn more about the client and the industry in which they operate

- Owning the sales process

- Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure

- Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time

- Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets

- Use Ltd.'s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights

- Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

- Maintain a pipeline of leads on Salesforce.com

Deal structuring :

- Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.

- Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.

- Lead business negotiations for contracts ensuring deals are risk-free and profitable

Client retention and expansion :

- Minimize churn and maximize retention in assigned accounts

- Land, adopt, expand, renew - Identify client business needs with a view to help shape solution development by the wider pursuit teams

- Actively search for expansion opportunities

Knowledge, Skills, and Attributes Required :

- Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on

- Client-centricity coupled with problem-solving