Client Engagement Manager - Mystery Shopping Firm

Our client is a consumer research firm focused on new age tech enabled mystery shopping and works with some of the best brands in India. Their mobile platform powers brands to improve their customer experience and revenue. With technology at the core, they help their clients effectively execute and monitor their brand experience.

With over 250 clients cutting across industries and operations in over 2000 locations across India, the Middle East and the Far East, they are the leading organisation in their industry in India. Their vision is to help brands provide best customer experience to each customer and penetrate their practices to the last mile, every time. Their clients are leading retailers across verticals and they have ambitious plans to grow rapidly.

Leading investors like IndiaQuotient, Blume Ventures and The Morpheus have backed them.

As a Client Engagement Manager you will be placed on the client site (which would be leading consumer internet/ ecommerce brands) will work closely with the client managemen team, helping them take action on the data generated by the research. You will make compelling presentations to the stake holders, make recommendations and follow up to ensure that the recommendations get effectively implented. The role expectations include:

Work with clients to understand pain areas and develop solutions

Estimate, plan, communicate and execute resulting project plans and detailed project tracking controls

Derive insights from data analyses, identify opportunities, gaps and solutions there on

Conduct Primary research, develop business and industry knowledge

Enhance organisational effectiveness by setting up appropriate strategies, process improvement through innovative techniques resulting in increased productivity.

Identify and analyse internal client and partner business needs, and translate needs into business requirements

Reporting and MIS

Driving strategic use of data from customer feedback

Drive change from feedback

Candidate Profile:

Should possess excellent communication skills Verbal as well as written.

Should be keen to take up a fast-tracked career

The candidate should be a keen learner and willing to put in hard work and passion in what he/she does.

Someone from MR Operations or Project Management background preferred

Excellent analysis and critical thinking skills

Ability to manage and deliver multiple projects at the same time.

Ability to build the client relationship for long-term partnership