Client Delivery Manager - Transaction Banking/CMS/Digital Payments/Collections Domain

Client Delivery Manager - Transaction Banking (CMS/Digital Payments/Collections)

1. To lead and execution implementation of standard H2H, SFTP & API Banking Solutions of the Bank jointly with Implementation Management team. This will include sharing the integration document with client's team, helping them understand our solution stack, co-ordinate the client's UAT, facilitate connectivity through IP Whitelisting etc , assist the client in go live & conduct post implementation review to ensure client satisfaction. Measurement of efficiency will be in the time to go live and the client volumes..

2. Assist the sales team in articulating our product features to the clients.

3. To lead the development of bespoke customer specific solutions which can include customization of existing channels or development of client specific solutions. This will include activities like understanding the requirement provided by the customers either directly or via Sales/Product tams, articulate the business requirement document clearly ensuring adequate controls, engage technology team for the customization, understand and critically inspect the approach document shared by the development / vendor teams and work with multiple stakeholders to implement the bespoke solutions. Interaction with customers over calls/in person is a critical part of the activity and therefore communication skills should be effective.

4. To standardize the bespoke developments wherever possible to facilitate monetization of developments.

5. Ensure engagement with channel management team on all bespoke developments.

6. To ensure Risk Assessment & Control is implemented at the time of all customized solutions to ensure EB Products are safe and secure for clients and the Bank.

7. Articulate the channel features to the Sales Team so that the developments can be monetized through proliferation

8. To engage Operations teams wherever required to setup Standard Operational Processes to ensure the transaction processing is carried out seamlessly & monitoring is put in place.

9. Work with Product Teams + IT teams + Sales Colleagues to ensure our channel remains competitive and developments are agile & faster.

10. Improve the effectiveness of the UAT including regression, outliers, negative scenarios and lead the testing team for faster time to market.

11. Support channel management team in all channel deployments & regression and sanity and track the high availability of the platform.

12. Work with L2 Support team, held identify the bugs/issues and work with development team to fix the same.

13. Channelize the client feedback to the channel management team so that the solution stack si consistently improved.

14. Track the volumes, spikes & dips and provide insights to the Sales team on the same on monthly basis.