Client Account Manager - SaaS Firm

We are hiring for a SAAS based Adtech product company based out of Pune. The candidates should have an experience of working in Client Management with a SAAS product company.

The candidate has to join them at their office in Pune after getting selected as it is a work from office opportunity.

Job Title/Designation: Client Account Manager

Employment Type: Full Time, Permanent

Job Description:

Responsibilities:

- Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.

- Resolving escalations and optimizing deployment.

- Developing a complete understanding of key account needs by the client's mapping.

- Managing communications between key clients and internal teams.

- Strategic monetization planning to improve clients- results.

- Negotiating contracts with the client and establishing a timeline of performance

- Collaborating with the sales team to maximize profit by up-selling or cross-selling

- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

- Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams.

- Analyzing client data to provide customer relationship management

Skills:

- A startup mentality with a bias to action and the ability to flex in a fast-paced environment.

- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach.

- Quick learner with execution orientation who is outcome-focused.

- Excited by working with a product that is constantly evolving.

- Someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet

- Anchored in innovation, constantly developing & practicing account management with best practices /processes /strategies. Someone who is assertive, self-motivated.

- Someone with finesse & charisma as they would be working directly with well-placed industry veterans globally.

Educational Qualification: B.Tech/ B.E/MBA