Client Account Manager

JOB DESCRIPTION :

JOB TITLE : Client Account Manager

REPORTS MANAGER : Operations Head

DIRECT REPORTS IF ANY : Operation Executive / Sr Operation Executive

JOB PURPOSE :

- To assist company in reaching goals and objectives related to sales, productivity and profitability

ACCOUNTABILITIES :

- Develop and maintain professional relations with the Client, to ensure smooth operational service levels are met and client satisfaction is achieved.

- Implement and monitor team performance metrics & creating reports.

- Coordinate with the Stakeholders to ensure everything is streamlined and ensure smooth work process.

- Arrange trainings and ensure they perform the best.

- Travel to cities to meet the Client and visit Marketing companies to ensure better results.

- Responsible for timeliness and accuracy of reports sent by Client a

- Pay strict attention to detail & analyze reports to ensure the same is cascaded to all concerned.

- Prepare reports & Analyze data for senior management.

- Supervise and coordinate with team members to ensure all deadlines are adhered.

- Operate & liaison as the lead point for all clients and marketing companies.

- Demonstrate management skills such as leadership, planning and organization.

- To bring in innovative ideas and optimize processes to ensure faster and reliable growth.

- Create and manage growth and operations strategy and act as an interface with the between the client and the MCs.

- Develop new ideas for future offerings with the mission to develop business, being close to the market.

- Implement strong process and drive efficiency to deliver consistency and reliability - day in day out.

- Knowledge on drafting service level agreements & client contract

QUALIFICATION :

- Graduate in any discipline

- Master degree will be an added Advantage

JOB KNOWLEDGE, SKILLS & EXPERIENCE:

- Should have 5-6 years of experience in handling Operation process

- Leadership experience is required

- Knowledge of Microsoft Office

- Good Communication & people skills

- Organizational/Multitasking Skills

KEY RELATIONSHIPS/ CUSTOMERS :

- Marketing companies

- Clients