Posted By
Posted in
Sales & Marketing
Job Code
1186889
JOB DESCRIPTION :
JOB TITLE : Client Account Manager
REPORTS MANAGER : Operations Head
DIRECT REPORTS IF ANY : Operation Executive / Sr Operation Executive
JOB PURPOSE :
- To assist company in reaching goals and objectives related to sales, productivity and profitability
ACCOUNTABILITIES :
- Develop and maintain professional relations with the Client, to ensure smooth operational service levels are met and client satisfaction is achieved.
- Implement and monitor team performance metrics & creating reports.
- Coordinate with the Stakeholders to ensure everything is streamlined and ensure smooth work process.
- Arrange trainings and ensure they perform the best.
- Travel to cities to meet the Client and visit Marketing companies to ensure better results.
- Responsible for timeliness and accuracy of reports sent by Client a
- Pay strict attention to detail & analyze reports to ensure the same is cascaded to all concerned.
- Prepare reports & Analyze data for senior management.
- Supervise and coordinate with team members to ensure all deadlines are adhered.
- Operate & liaison as the lead point for all clients and marketing companies.
- Demonstrate management skills such as leadership, planning and organization.
- To bring in innovative ideas and optimize processes to ensure faster and reliable growth.
- Create and manage growth and operations strategy and act as an interface with the between the client and the MCs.
- Develop new ideas for future offerings with the mission to develop business, being close to the market.
- Implement strong process and drive efficiency to deliver consistency and reliability - day in day out.
- Knowledge on drafting service level agreements & client contract
QUALIFICATION :
- Graduate in any discipline
- Master degree will be an added Advantage
JOB KNOWLEDGE, SKILLS & EXPERIENCE:
- Should have 5-6 years of experience in handling Operation process
- Leadership experience is required
- Knowledge of Microsoft Office
- Good Communication & people skills
- Organizational/Multitasking Skills
KEY RELATIONSHIPS/ CUSTOMERS :
- Marketing companies
- Clients
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Posted By
Posted in
Sales & Marketing
Job Code
1186889