ClearTax - Program Manager - Operations

Vendor Management - 

- Managing end-to-end vendors (BTL Vendors, Marketing Vendors, CA Vendors) - Sourcing, commercial negotiations, performance management, etc. for different verticals - Banking, Payroll, Tech corporates, Non-Tech corporates.

- Manpower to arrange activities for each verticals.

People Management:

- Leading multiple teams - BTL marketing guys, CA Trainers, Vendor Business

Development:

- Planning hiring needs (including bench requirements), managing the capacity and planning for the peak.

- Managing the performance objectively, coaching and engaging the team. Would need to lead a team of CAs, Interns, BDs etc Vendors in Tier 1 and Tier 2 cities

Problem Solving:

- Running projects in the hub to deliver superior consumer experience

- Thinking on the feet and be self-driven in resolving problems in hand

Data Orientation:

- Sound understanding of numbers and data

- Identifying trends, patterns, outliers and deep dive on core issues.

- Optimizing Corporate Experience and Operational Costs, working within a defined budget

Stakeholder Management:

- Engaging with different stakeholders - vendors, Corporate HRs, local and central cross-functional teams to deliver the best operational excellence

- Should have excellent communication and leadership skills to work in a dynamic environment.