City Service Manager - Automobile

City Service Manager-Automo

Job Summary & Responsibilities :

Delivery :

- Hustle, drive and deliver the vehicle service repair and maintenance with utmost precision for the city

- Ensure all the business metrics are met

Process & Efficiency :

- Monitor metrics to track every bike's performance, servicing need and thereby processes to address them effectively

- Build audit mechanisms to track every service activity and the effectiveness of the same

- Track every rupee that gets spent in the overall process and optimize in every single way.

- Work with the procurement teams to ensure the supplies of spares and other components are always available in right quantities.

Team Management :

- Will have teams working on Service efficiencies reporting directly and on-ground service teams with a dotted reporting.

- Ensure the teams deliver at optimal capacity and out perform business goals

- Build strong performance metrics for every level and efficient rewarding mechanisms

Domain & Functional Leadership :

- Drive functional excellence

- Build processes for the optimal utilization of resources and deliver scale

- Identify the right kind of vendors and agencies for various activities involved in the service process

- Mentor and produce leaders in the department

- Contribute and actively participate in recruiting processes